Automated client onboarding workflows ensure consistent, structured, legally compliant and secure new client information is collected every time. Maintain an immutable record for internal and external audit and reporting requirements.
- Configurable onboarding steps
- Specified Client and stakeholder invitations
- Automated Digital document collection
- Onboarding status tracking
- Audit trail of onboarding actions
Important: CaEFT supports onboarding processes but does not replace the law firm's duty to assess, verify and approve client acceptance.
Embedded workflows enable Identity Documents, PEP, AML and Bank Account verification seamlessly integrated into client onboarding.
- Identity verification support
- Bank-account verification workflows
- Beneficiary detail capture
- Sanctions and watchlist screening support where integrated
Instantaneous verified information enabling law firm’s legislated onboarding and reporting requirements
A secure digital client file, individually structured as required with approved user-only access.
- Matter-based digital files and sub-files
- Role-based permissions
- Internal-only notes
- Client and stakeholder access
- Centralised file history
Matter-specific communication between authorised participants - ensuring total communication visibility and a written record of discussions.
- Matter-linked messaging and history
- Document-linked discussions
- Total visibility across participants and discussion threads
Upload, store and retrieve matter documents within the file - linked to the matter record to reduce fragmented storage.
- Upload by authorised users
- Centralised matter storage and file-linked history
- Retrieval and access controls
- Support for long-term retention settings
Payment Workflows enabled by Third Party Payment Provider.
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Sanlam Multi Data, a registered Third Party Payment Provider, facilitates all money transfers. SMD INDEMNIFIES THE LAW FIRM AGAINST ALL LOSSES.
- Beneficiary onboarding and bank-detail verification support
- Collections and disbursement support (limits subject to applicable terms)
- Transaction status visibility and matter-linked records
CaEFT does not receive, hold or pool client funds. Payment execution is facilitated by Sanlam Multi Data in accordance with applicable provider terms and the Web Portal Services Agreement. Protections are governed by those agreements and subject to their terms, limits, exclusions and verification requirements.
Payment provider disclosure: read the notice.
Control who can access each matter, document set, communication thread or workflow stage. Layered security controls intended to protect confidentiality, integrity and controlled access.
- Role-based access and stakeholder permissions
- Multi-factor authentication
- AES-256 encryption for data at rest and in transit
- Hardened configurations; data redundancy at three SA locations
- Logging, monitoring, incident response
Data hosting redundancy: South African redundancy.
Security measures are continuously reviewed. No platform can guarantee absolute security. Users remain responsible for credential security, internal approvals and lawful use.
Visibility across matters, users and workflows to monitor activity, identify bottlenecks and maintain internal oversight.
- Client file activity and payment workflow visibility
- User participation metrics and dashboards
- Management oversight tools
Record time with start/stop and manual entry; matter-linked reminders; long-term retention settings to assist with record-keeping.
- Quick timer and manual capture; entries linked to matters and roles
- Client file-linked reminders and diary prompts
- Seven-year post-closure retention settings supported (initial client payment includes seven years after file closure)
Internal matter notes: private staff notes.
Retention must be configured by the firm in line with FICA (e.g. section 23), tax law, professional duties and firm policies - not a one-size LPC rule alone.